Thank you for choosing Individuel Cosmetics! We want to ensure that your shopping experience is as seamless as possible, and that includes providing transparent information about our shipping and handling processes.
Processing Time:
- Orders are typically processed within 5-7 business days (excluding weekends and holidays).
- During high-volume periods, processing times may be extended, and we appreciate your patience.
Shipping Options:
- Standard Shipping:
- Estimated delivery within 5-7 business days.
- Standard shipping rates apply.
- International Shipping:
- We offer international shipping to select countries.
- Delivery times vary based on the destination.
- Customers are responsible for any customs and import duties.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking number to monitor the progress of your delivery.
Shipping Restrictions:
- Certain products may have shipping restrictions based on local regulations.
Free Shipping Promotions:
- Periodically, we offer free standard shipping promotions.
- Terms and conditions may apply, and details will be communicated during promotional periods.
Address Accuracy:
- Please ensure that your shipping address is accurate before completing your purchase.
- Individuel Cosmetics is not responsible for lost or delayed shipments due to incorrect addresses.
Customer Support:
- If you have any questions or concerns about your order, please contact our customer support team at management@individuelcosmetics.com.
Note:
- Individuel Cosmetics is not responsible for delays caused by carriers, natural disasters, or other unforeseen circumstances.
Thank you for choosing Individuel Cosmetics. We appreciate your trust in us, and we are committed to delivering your beauty products with care and efficiency. If you have any further questions, feel free to reach out to our customer support team.